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Frequently Asked Questions

FAQ'sAre you Bonded and Insured?
Yes! We are fully bonded and insured, carry workman’s compensation insurance on all of our staff, and pay all applicable state and local taxes
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Do I have to sign a contract?
No. We want you to keep us because you love our services!

Do I need to be home when the cleaners come?
That is entirely up to you. Some people prefer to be home when work is being done, and that is just fine with us! We would never expect you to leave your own home while we work. On the other hand some people prefer to leave, and that is just fine too. The majority of our clients simply provide us with a key, and we lock up when we are finished.

How do you keep my house key safe?
All keys are numbered, never labeled, and kept securely locked in our office until the day of your cleaning.

What about my pets?
We love pets! As long as your pet is comfortable with us, he/she is free to roam.

Do you accept credit cards?
We currently accept Visa, Master Card, and American Express.

Will I get the same cleaning team each time?
We always send teams of two, we guarantee to send at least one of the same girls to every visit, if not both.

Do I need to provide any equipment or cleaning supplies?
We bring our own  cleaning products and  vacuum cleaners. All you need to provide is trash can liners.

What if something in my home is damaged or broken?
While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement.

What if I am unhappy with my cleaning?
We are not happy until you are! If for any reason you are unhappy with the services received just give us a call within 24 hours and we will come back and re-clean the area in question at no charge to you.

Do you offer housecleaning Gift Certificates?
Of course! We offer gift certificates in any dollar amount, plus several pampering gift packages to choose from!

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